Return & Refund Policy

Welcome to Forge Fitness. We value your satisfaction and aim to provide high-quality products and a smooth shopping experience. This Return & Refund Policy outlines how returns, refunds, and exchanges are handled for purchases made through https://forgefitness.com.co/.

1. Eligibility for Returns

You may request a return if:

• The item is unused, unworn, and in original condition
• The item is returned in its original packaging
• The return request is made within 14 days of receiving your order

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for returns:

• Gift cards
• Final sale or clearance items
• Personal-use items (e.g., opened supplements, hygiene-related products)
• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return:

1. Email our support team at [Insert Email Address]
2. Include your order number and reason for return
3. Wait for approval and return instructions

Once approved, you will receive the return address and further steps.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
• We recommend using a trackable shipping method
• Forge Fitness is not responsible for lost or damaged return shipments

5. Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• If approved, refunds are processed within 5–10 business days
• Refunds are issued to your original payment method

Shipping costs are non-refundable, unless the return is due to our error.

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

If you need an exchange, contact us at [Insert Email Address] with proof (e.g., photos).

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos and your order number

We will arrange a replacement or full refund at no extra cost.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card provider (processing times vary)
• Contact your bank

9. International Orders

As an international store:

• Delivery times may vary depending on location
• Customs duties, taxes, or import fees are the customer’s responsibility
• Returns must still follow the same policy guidelines

10. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.